High Lockout
A42 on Ferroli Modena HE

The boiler's internal thermometer is sending an incorrect signal to the control board, preventing the system from heating your water correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow sensor error – sensor damaged

What causes this fault?

This fault occurs when the boiler's control board loses communication with the temperature sensor or receives a reading that is outside of its normal operating range. The most common reason is that the internal thermistor has chemically degraded over time, but it can also be caused by loose or corroded electrical connections between the sensor and the main board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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