High Lockout
A01 on Ferroli Modena HE

Your boiler has failed to light the flame, which means you currently have no heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No burner ignition – possible electrode error, defective gas valve or incorrect inlet gas pressure

What causes this fault?

This fault occurs when the boiler's control system attempts to light the burner but fails to detect a steady flame after several tries. The most common reasons include a worn-out ignition spark electrode that can no longer create a spark, or a gas valve that isn't opening correctly to allow fuel into the burner.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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