High
F23 on Glow-worm Flexicom hx

Your boiler has sensed that water is not circulating through the system properly, causing a large temperature gap between the pipes leaving and returning to the unit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Temperature difference between flow/return NTC too large

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water inside the boiler heats up too quickly because it isn't moving away into your radiators fast enough. The most common reasons are a failed internal pump that has stopped spinning or a blockage in the pipework that is restricting the flow of water. Either way, the boiler shuts down as a safety precaution to prevent the heat exchanger from overheating.

This fault is more common in autumn when heating systems are turned back on after a long summer break, as pumps can seize during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 52 fault codes on the Flexicom hx

Seeing a different code? Every code this model can display, in one place.

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