High
F77 on Glow-worm Flexicom hx

Your boiler has stopped working because the system that removes waste water is blocked or the pump used to drain it has failed.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Condensate pump fault

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the safety system detects that the acidic water produced during the heating process cannot be drained away safely. The most common reasons are a physical blockage in the drainage pipes or a mechanical failure in the pump responsible for pushing that waste water out of the property.

This fault is significantly more common during freezing winter temperatures, as the external waste pipe can freeze solid and cause water to back up into the boiler.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 52 fault codes on the Flexicom hx

Seeing a different code? Every code this model can display, in one place.

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