Low
S.34 on Glow-worm Flexicom hx

Your boiler has sensed very cold temperatures and has automatically turned itself on to prevent the internal pipes from freezing.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

frost protection active (Priority 4)

From this model's manual
Verified against the Glow Worm Flexicom 18sx installation & service manual, page 47.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This code appears when the internal temperature sensor detects that the water inside the boiler has dropped below a safe threshold, usually around 5°C. To protect itself from damage, the boiler automatically fires up to circulate warm water until the internal temperature reaches a safer level. It is a built-in safety feature rather than a mechanical failure.

This status is almost exclusively seen during the winter months when external temperatures drop near or below freezing.

DIY fix possible

Check that your home heating is turned on at the thermostatEnsure any radiator valves in cold rooms are open to allow water to circulateWait for the boiler to finish its cycle; the code will disappear once the temperature rises

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