High
F25 on Glow-worm Flexicom hx

Your boiler has switched itself off because the waste gases are getting too hot, which is usually caused by a lack of water circulating through the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flue gas temperature too high

From this model's manual
Verified against the Glow Worm Flexicom 18sx installation & service manual, page 46.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal sensors detect that the exhaust gases are getting dangerously hot, triggering a safety shutdown to prevent damage. The most common reason is that heat isn't being carried away from the burner quickly enough, usually because the water isn't circulating properly or there is a blockage within the boiler's pipework.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like F25: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful