High
F27 on Glow-worm Flexicom hx

Your boiler has stopped working because it cannot confirm that the flame is staying lit safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flame detection fault

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control system senses a flame when it shouldn't, or it cannot verify that the gas has ignited properly. The most common reason is a sensor or electrode that has become worn, dirty, or damaged, leading to an incorrect signal being sent to the main circuit board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 52 fault codes on the Flexicom hx

Seeing a different code? Every code this model can display, in one place.

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