High Lockout
F75 on Glow-worm Flexicom hx

Your boiler is struggling to detect a rise in water pressure when the pump starts, which is preventing it from firing up to provide heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Pump / Water pressure sensor fault

What causes this fault?

This fault occurs when the boiler's control board fails to detect a small surge in water pressure that should happen every time the internal pump starts up. The most common reason is that the pressure sensor has become blocked with sludge or has failed, but it can also be caused by a sticking pump or a loss of air in the expansion vessel. Because the boiler cannot confirm that water is moving through the system, it shuts down as a safety precaution to prevent overheating.

This fault is more frequent in autumn when the heating is turned back on after a long summer break, as the pump can seize or 'stick' due to several months of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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