High
F75 on Glow-worm Flexicom hx

Your boiler is struggling to detect a rise in water pressure when the pump starts, which is preventing it from firing up to provide heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Pump / Water pressure sensor fault

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board fails to detect a small surge in water pressure that should happen every time the internal pump starts up. The most common reason is that the pressure sensor has become blocked with sludge or has failed, but it can also be caused by a sticking pump or a loss of air in the expansion vessel. Because the boiler cannot confirm that water is moving through the system, it shuts down as a safety precaution to prevent overheating.

This fault is more frequent in autumn when the heating is turned back on after a long summer break, as the pump can seize or 'stick' due to several months of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 52 fault codes on the Flexicom hx

Seeing a different code? Every code this model can display, in one place.

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