High Lockout
F24 on Glow-worm Flexicom hx

Your boiler is overheating because water isn't moving through the system fast enough, causing it to shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water temperature rising too quickly

What causes this fault?

This fault occurs when the water inside the boiler heats up far too quickly, triggering a safety sensor to prevent the unit from melting or cracking. The most common reason is a blockage or a failed pump preventing the water from flowing out of the boiler and into your radiators. It can also be caused by a build-up of sludge or debris in the system that acts like a dam, trapping heat inside the heat exchanger.

This fault is most common when turning the heating on for the first time in autumn, as circulation pumps can seize up after being inactive all summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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