Glow-worm Ultracom 2 SXI Fault codes & diagnostics

43 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 30-38 kW 2007-present

The Ultracom 2 SXI range comes in 3 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

Each model has its own manual A family spans several manuals, one per model or generation. Pick your model above and its page has the manual its fault codes were read from.

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 30 High 4 Medium 7 Low

All 43 documented codes

Tap any card for details

Err

Your boiler's electronic display and control panel are failing to communicate correctly, which means you cannot currently adjust or monitor your heating settings.

High Engineer only £150-300 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • User Interface PCB
  • Wiring harness
F00

Your boiler has lost the ability to accurately measure the temperature of the water circulating through your heating system, so it has shut down to prevent damage.

High Engineer only £120-200 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Flow temperature sensor (NTC thermistor)
  • Wiring harness

Related codes

F01

Your boiler has stopped working because a sensor that monitors the temperature of the water returning to the system is reading incorrectly or has disconnected.

High Engineer only £120-200 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness
F1

Your boiler has failed to light the flame needed to provide heating or hot water, and it has now locked itself out for safety.

High Engineer only £120-250 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • PCB

Related codes

F10

Your boiler's temperature sensor is providing faulty readings, so it has safely shut down to prevent overheating.

High Engineer only £120-220 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Flow temperature sensor (NTC thermistor)
  • Wiring harness

Related codes

F11

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has stopped working to prevent potential overheating.

High Engineer only £120-200 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

F20

Your boiler has detected that it is running too hot and has automatically shut down to prevent damage to its internal components.

High Engineer only £120-250 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • NTC thermistor sensor
  • Central heating pump
  • Heat exchanger

Related codes

F22

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150 Shared across the Ultracom 2 SXI range

What to check first

  1. Locate the filling loop, which is a silver braided hose with one or two valves located underneath your boiler.
  2. Gradually open the valve(s) to let water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close the valve(s) tightly to ensure no water continues to leak into the system.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel

Related codes

F23

Your boiler has shut down because the water leaving the boiler is getting much hotter than the water returning, usually pointing to a blockage or a pump issue.

High Engineer only £150-350 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Central heating pump
  • Plate heat exchanger
  • Automatic bypass valve

Related codes

F24

Your boiler is struggling to pump water around your heating system correctly, which is likely due to low system pressure or a blockage.

High DIY-safe £100-250 Shared across the Ultracom 2 SXI range

What to check first

  1. Check your boiler's pressure gauge and ensure it is between 1 and 1.5 bar.
  2. If the pressure is below 1 bar, use the filling loop underneath the boiler to top it up to the recommended level.
  3. Restart your boiler and check if the fault clears.

Parts commonly replaced

  • Central heating pump
  • Pressure sensor
  • Bypass valve

Related codes

Showing 11–20 of 43
F26

Your boiler has detected a problem with the internal part that controls the flow of gas, which is preventing it from lighting safely.

High Engineer only £200-£350 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Gas valve
  • Wiring harness

Related codes

F27

Your boiler has stopped working because it cannot confirm that the flame is staying lit safely.

High Engineer only £120-£350 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F28

Your boiler is not receiving enough gas or cannot create a flame to start the heating process.

High DIY-safe £100-£350 Shared across the Ultracom 2 SXI range

What to check first

  1. Check if your gas prepay meter has credit
  2. Ensure your main gas stopcock is turned to the 'on' position
  3. Check if other gas appliances, like a hob, are working correctly
  4. Press the reset button (flame symbol with a cross) for five seconds

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • Spark lead
  • Printed Circuit Board (PCB)

Related codes

F29

Your boiler was working but the flame has unexpectedly gone out, causing the system to stop for safety.

High DIY-safe £100-£350 Shared across the Ultracom 2 SXI range

What to check first

  1. Check if other gas appliances in your home, like a hob, are working to confirm gas supply.
  2. If it is freezing outside, check if the white plastic condensate pipe leading outdoors is frozen and thaw it with warm water.
  3. Press the reset button (flame symbol with a cross) for five seconds to restart the boiler.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Spark Generator

Related codes

F32

Your boiler is struggling to push air through its exhaust system, which prevents it from firing up safely to provide heating or hot water.

High Engineer only £150-300 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Fan
  • Air pressure switch
  • Flue assembly

Related codes

F49

Your boiler is struggling to communicate with its internal controls or external thermostat due to an electrical connection issue.

High Engineer only £120-250 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Main PCB
  • Wiring harness
  • External thermostat/controller

Related codes

F61

Your boiler has detected an issue with the electrical signal sent to the gas valve, meaning it cannot safely control the gas supply and has stopped working.

Emergency Engineer only £150-350 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F62

Your boiler has detected an issue with the valve that controls the gas supply and has safely shut itself down to prevent any risk.

Emergency Engineer only £150-300 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F63

Your boiler's computer is having trouble reading its internal software, which has caused it to stop working completely to prevent further errors.

High Engineer only £250-450 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Main PCB (Printed Circuit Board)

Related codes

F64

Your boiler's internal computer has encountered a serious internal error and can no longer control the system, meaning your heating and hot water will not work.

High Engineer only £250-450 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

Showing 21–30 of 43
F65

Your boiler has detected that its internal control electronics are overheating and has shut itself down to prevent damage.

High Engineer only £250-450 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

F67

Your boiler is failing to detect the flame correctly, so it has safely shut itself down to prevent any risk.

High Engineer only £250-450 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Flame detection electrode

Related codes

F68

Your boiler is struggling to keep a steady flame lit, often leading it to cut out for safety.

High Engineer only £120-£250 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Ionisation electrode
  • Flame sensor
  • Gas valve
  • Detection lead

Related codes

F70

Your boiler's control panel and its internal computer are not communicating correctly, meaning the boiler has stopped working to prevent errors.

High Engineer only £150-300 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • User Interface (UI) board
  • Main Printed Circuit Board (PCB)
F71

Your boiler is struggling to accurately measure the temperature of the water flowing into your radiators, so it has shut down to prevent overheating.

High Engineer only £150-250 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Flow temperature sensor
  • NTC thermistor
  • Wiring harness

Related codes

F72

Your boiler has detected an inconsistent temperature reading between the water leaving the boiler and the water returning to it.

Medium Engineer only £150-300 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Flow temperature sensor
  • Return temperature sensor
  • Printed Circuit Board (PCB)

Related codes

F73

Your boiler is struggling to accurately measure the water pressure inside the system, which is preventing it from heating your home safely.

High Engineer only £150-250 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • System pressure sensor
  • Wiring harness

Related codes

F74

Your boiler is struggling to accurately measure the water pressure inside the system, which is preventing it from safely heating your home.

High Engineer only £150-250 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F76

Your boiler has detected a safety-related issue with its internal heat protection circuit and has shut itself down to prevent potential damage or overheating.

High Engineer only £150-250 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Thermal fuse
  • Wiring harness
  • Heat exchanger

Related codes

F77

Your boiler has detected an issue with the valve that regulates the gas supply, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £250-450 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Gas valve actuator
  • Solenoid coil
  • Gas valve assembly

Related codes

Showing 31–40 of 43
F83

Your boiler has detected that there is not enough water circulating inside the system to carry the heat away, so it has shut down to prevent damage.

High DIY-safe £80-150 Shared across the Ultracom 2 SXI range

What to check first

  1. Locate the external filling loop, which is usually a silver braided hose with one or two valves located underneath the boiler.
  2. Open the valve(s) to allow mains water to enter the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close the valve(s) tightly once the correct pressure is reached.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

F84

Your boiler has detected an unusual and lasting temperature difference between the water leaving it and the water returning to it, so it has safely shut down to prevent damage.

Medium Engineer only £150-£300 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Flow and return thermistors (sensors)
  • Heating pump
  • Main heat exchanger

Related codes

F85

Your boiler is struggling to compare the temperature of the water leaving and returning, meaning it has switched itself off to prevent overheating.

High Engineer only £150-250 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • NTC temperature sensor
  • Wiring harness

Related codes

F86

Your boiler has stopped running because it has detected a problem with the safety switch protecting your underfloor heating system.

High Engineer only £90-180 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Overheat thermostat
  • Wiring harness
  • Underfloor heating pump

Related codes

P.01

Your boiler is temporarily running at maximum power for your central heating, which is usually just an informational status message rather than a breakdown.

Low Engineer only Shared across the Ultracom 2 SXI range
P.02

Your boiler is temporarily running at ignition power to safely start up, which is usually a normal operational phase rather than a fault.

Low Engineer only Shared across the Ultracom 2 SXI range
P.03

Your boiler is temporarily running at maximum heating power to test or calibrate its performance, which is usually a normal operational state rather than a fault.

Low Engineer only Shared across the Ultracom 2 SXI range
P.05

Your boiler is currently in the process of automatically or manually filling its internal water system.

Low DIY-safe Shared across the Ultracom 2 SXI range

What to check first

  1. Wait a few moments for the filling cycle to finish automatically.
  2. Check your system pressure gauge to see if it reads between 1 and 1.5 bar.
  3. If the filling does not complete, consult your manual to use the filling loop.

Parts commonly replaced

  • Filling loop valve
  • Pressure sensor

Related codes

P.06

Your boiler is currently running a special programme to remove trapped air from the system after being filled or serviced.

Low DIY-safe Shared across the Ultracom 2 SXI range

What to check first

  1. Wait for the automatic venting cycle to finish, which usually takes a few minutes.
  2. Check your system pressure gauge to ensure it is sitting between 1 and 1.5 bar.
  3. Bleed your radiators if you notice any remaining gurgling sounds or cold patches.

Related codes

P.07

Your boiler is running an automated air purge cycle to remove trapped air from the system after filling or servicing.

Low DIY-safe Shared across the Ultracom 2 SXI range

What to check first

  1. Wait for the automated venting cycle to finish completely.
  2. Check your system pressure gauge to ensure it sits between 1.0 and 1.5 bar.
  3. Bleed your radiators if necessary and top up the pressure again.

Related codes

Showing 41–43 of 43
S.39

Your boiler has detected that the safety switch for your underfloor heating system is currently turned off or disconnected, so it has stopped heating that area.

Medium Engineer only £120-250 Shared across the Ultracom 2 SXI range

Parts commonly replaced

  • Underfloor heating limit thermostat
  • External wiring interface
  • System control board

Related codes

S.40

Your boiler is simply indicating that it has successfully received a signal to turn on the central heating and is preparing to warm your home.

Low DIY-safe Shared across the Ultracom 2 SXI range
S.41

Your boiler has detected that the water pressure inside the system has become too high, which may prevent it from operating correctly.

Medium DIY-safe £80-150 Shared across the Ultracom 2 SXI range

What to check first

  1. Locate a radiator in your home that has a bleed valve
  2. Place a cloth and container under the valve
  3. Open the valve slightly to release a small amount of water until the pressure gauge on the boiler drops to the recommended level (usually between 1.0 and 1.5 bar)
  4. Tighten the valve firmly

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

32 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

S.00 Status Your boiler is working correctly and is currently in standby mode because your thermostat or timer is not telling it to provide any heat. S.01 Status Your boiler is currently preparing itself for ignition and checking that the safety fan is working correctly. S.02 Status Your boiler is undergoing a brief, normal startup process where the internal pump circulates water before the burner ignites. S.03 Status Your boiler is currently struggling to light the flame needed to provide you with heating and hot water. S.04 Status Your boiler is operating normally and is currently heating up to provide warmth or hot water. S.05 Status Your boiler is continuing to run its internal fan or pump for a short period to safely cool down after the heating or hot water has been turned off. S.06 Status Your boiler's fan is staying on for longer than it should after the heating has switched off. S.07 Status Your boiler is continuing to circulate water after it has finished heating to help the system cool down safely. S.08 Status Your boiler is taking a short, planned break to prevent the system from turning on and off too frequently, which protects the internal components and saves energy. S.10 Status Your boiler is currently working to heat your hot water tank and this status code is just a normal operational message rather than a fault. S.11 Status Your boiler is performing a routine safety check by starting the fan before the burner ignites. S.13 Status Your boiler is struggling to light the gas flame and is currently stuck in the ignition phase. S.14 Status Your boiler is currently firing up and running as it should to provide heating or hot water, so this is a status message rather than a fault. S.15 Status Your boiler is currently cooling itself down after finishing a heating or hot water cycle, which is a normal operating state rather than a permanent failure. S.16 Status Your boiler is performing a routine cooling cycle to clear internal gases after a burst of activity and is not currently in a fault state. S.17 Status Your boiler is continuing to circulate water after the heating or hot water has been turned off to safely dissipate excess heat. S.20 Status Your boiler is temporarily heating the internal tank to ensure hot water is ready for use, which is a normal operating status rather than a fault. S.21 Status Your boiler is performing a routine check of the internal fan system before it begins the heating process. S.23 Status Your boiler is struggling to light because it is stuck in a cycle of checking for water flow before the ignition process starts. S.24 Status Your boiler is currently operating normally and the burner is lit to provide heat or hot water. S.25 Status Your boiler is currently cooling itself down after use and hasn't yet finished its normal internal checkout process. S.26 Status Your boiler's internal cooling fan is staying on longer than expected after the heating has switched off. S.27 Status Your boiler is continuing to run the internal pump to cool down after use, which is a normal process, but it may be taking longer than usual or indicating an internal circulation issue. S.28 Status Your boiler is taking a short, programmed break to prevent it from turning on and off too frequently, which helps protect the internal components from wear and tear. S.30 Status Your boiler is working correctly, but it is currently waiting for a signal from your room thermostat or programmer to tell it to turn on the heating. S.31 Status Your boiler is currently in summer mode, which means it will provide hot water but has temporarily disabled your central heating. S.32 Status Your boiler has paused operation because its built-in frost protection has been triggered or the fan is struggling to maintain a steady speed in very cold or windy conditions. S.34 Status Your boiler has sensed that the temperature inside is very low and has automatically turned on to prevent the water from freezing and damaging the pipes. S.53 Status Your boiler has temporarily paused because the water leaving the unit is getting much hotter than the water returning, suggesting a circulation problem. S.54 Status Your boiler has sensed that heat is building up too quickly because there is not enough water circulating through the system. S.96 Status Your boiler is briefly pausing to check its temperature sensors before it starts up, which is a normal self-test process. S.98 Status Your boiler is temporarily pausing to check its internal temperature sensors before it starts up again.

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