High Lockout
S.11 on Vaillant ecoTEC Pro / ecoTEC Plus

Your boiler is trying to heat your water, but the internal fan responsible for safety cannot get started.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

DHW mode fan start up error

What causes this fault?

This fault occurs when the boiler's control board sends a signal to the fan to begin spinning, but the fan fails to respond or reach the required speed. The most common reasons are a physical blockage in the fan's blades, a loose internal electrical connection, or a failure in the fan's motor and electronics.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful