Technical description
Comfort safety mode flame loss at minimum load
What causes this fault?
This fault happens when the boiler's internal sensors can no longer detect a stable flame while the unit is ticking over at its lowest power. It is usually caused by a worn-out spark probe that can't 'see' the flame anymore, or a gas valve that is no longer delivering the precise, tiny amount of fuel needed for low-level operation.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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