Medium
bA on Viessmann Vitodens 333-F

Your boiler is having trouble communicating with the control kit that manages the heating for your secondary radiator or underfloor heating zone.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Communication fault - extension kit for mixer circuit M2. Mixer M2 continues to move

From this model's manual
Verified against the Viessmann Vitodens 333 F installation & service manual, page 93.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's main brain loses its connection with the electronic controller that manages your underfloor heating or a specific radiator zone. The most common cause is a wiring issue between the units or a component failure within the secondary control kit, which prevents the boiler from knowing how to correctly adjust the water temperature for that zone.

This issue is more frequently noticed during the transition into autumn or winter when the heating is first switched on and these secondary circuits are required to operate for the first time in months.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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