High Lockout
AL74 on Vokera Mynute 23E

Your boiler has detected that the water temperature is changing too quickly or unevenly, usually because the water isn't flowing through the system properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Variation on temperature of primary and/or return too high

What causes this fault?

This fault occurs when the boiler detects that heat isn't being carried away from the burner quickly enough, causing a sudden, unsafe rise in temperature. The most common reasons are a pump that has seized or failed, a blockage in the internal pipework, or a buildup of limescale and sludge that restricts the flow of water.

This issue often appears when the heating is first turned on in autumn, as pumps can seize up after being inactive throughout the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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