High Lockout
AL60 on Vokera Mynute 23E

Your boiler’s internal computer has lost its configuration settings and no longer knows how to run safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Jumper tag fault

What causes this fault?

This fault occurs when the boiler's main control board loses its identity because the small plastic 'jumper' connectors that tell it which model it is have failed or become loose. Essentially, the boiler has developed amnesia and has shut down as a safety precaution because it no longer knows its own operating parameters. The most common reason is a malfunctioning circuit board or physical degradation of the jumper tags due to age.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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