High Lockout
Reset light on on Vokera Mynute 23E

Your boiler has safety-locked itself to stop the flow of gas, likely because it failed to light or lost its flame.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

In the unlikely event of a fault developing with your boiler, the supply of gas to the burner will be terminated automatically.

What causes this fault?

This fault occurs when the boiler tries to ignite but fails to establish or maintain a stable flame, prompting the system to shut off the gas for safety. The most common reasons include a worn-out ignition spark, a blockage in the gas supply, or an issue with the internal sensors that detect the flame.

This issue can be more frequent during extreme cold snaps if the gas pressure in the local network fluctuates or if moisture has affected the external gas meter.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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