High Lockout
AL26 on Vokera Mynute 23E

Your boiler has sensed that the water returning to it is too hot, which suggests that the heat is not being effectively pumped away through your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return temperature too high flow sensor temperature).

What causes this fault?

This fault occurs when the water coming back into the boiler is nearly as hot as the water going out, which prevents the heat exchanger from cooling down. The most common reason is a blockage in the system or a failing pump that isn't pushing the water through your radiators quickly enough. It can also be caused by a build-up of sludge or debris trapped in the boiler's internal filter.

This issue often surfaces during the first cold spell of autumn when the heating is turned back on after months of inactivity, which can cause the pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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