High Lockout
AL79 on Vokera Mynute 23E

Your boiler has shut down because the internal water has become too hot or isn't circulating through the system quickly enough.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow temperature too high, or temperature differential between primary and return too high

What causes this fault?

This fault occurs when the water inside the boiler heats up much faster than it can be moved away into your radiators. The most common cause is a blockage in the system or a failing pump that is no longer strong enough to keep the water circulating. Because the heat cannot 'escape' the boiler, the safety sensors shut everything down to prevent damage from overheating.

This issue often surfaces during the first cold spell of autumn when the heating is turned back on after months of inactivity, which can cause the internal pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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