High Lockout
10 on Vokera Mynute 23E

Your boiler has failed to ignite and cannot produce heat, which could be due to a gas supply issue, a blocked exhaust pipe, or an electrical wiring error.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check gas supply, check flue system, check polarity

What causes this fault?

This fault occurs when the boiler's control system attempts to start a flame but fails to detect one after several attempts. It is physically caused by either a lack of fuel reaching the burner, a failure of the spark to ignite the gas, or a sensor that cannot 'see' the flame even if it is lit.

This fault is more common during the first cold snap of autumn when gas valves can stick after being idle all summer or when air locks have formed in the gas line.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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