High
F.11 on Vaillant ecoMAX Pro 28E

Your boiler's electronic control systems have stopped talking to each other, which prevents the unit from starting or running your heating and hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No reception by main board Connection fault between main PCB and interface; Faulty interface; Faulty main PCB (processor

From this model's manual
Verified against the Vaillant Ecomax Pro 28e installation & service manual, page 26.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors detect a massive temperature difference between the water entering and leaving the unit, usually because the water has stopped moving. The most common reason is a failed internal pump or a heavy buildup of sludge and debris blocking the main heat exchanger. Without proper flow, the water inside the unit reaches a boiling point almost instantly, forcing the system to shut down for safety.

This issue is most frequently seen during the first cold snap of autumn when a boiler is switched back on after being idle all summer, often causing a seized pump to finally give up.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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