High
F.13 on Vaillant ecoMAX Pro 28E

Your boiler's internal computer has detected a problem with its electronic control system, causing the unit to shut down for safety reasons.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Main board fault As F.11

From this model's manual
Verified against the Vaillant Ecomax Pro 28e installation & service manual, page 26.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the system loses too much water, causing the internal pressure to drop below a safe operating level. The most common reasons are a slow leak somewhere in your radiators or pipework, or a component like the pressure relief valve failing and letting water escape. Without enough water pressure, the boiler cannot circulate heat safely and shuts down to prevent the internal components from overheating.

This fault is frequently seen in autumn when homeowners turn their heating back on for the first time, as the change in temperature can highlight small leaks or air pockets that developed over the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like F.13: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful