High Lockout
F.20 on Vaillant ecoMAX Pro 28E

Your boiler has become too hot and has automatically shut down to prevent damage or danger.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat cutoff operated

What causes this fault?

This fault occurs when the water temperature inside the boiler exceeds a safe limit, triggering a safety sensor to cut the power. The most common reasons are a pump failure that prevents water from moving, or a blockage caused by internal sludge that traps heat within the main heat exchanger.

This fault often appears during the first cold spell of autumn when the heating is turned back on after months of inactivity, which can cause internal pumps to seize up.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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