High
F16 on Vaillant ecoMAX Pro 28E

Your boiler thinks it still sees a flame even though it has commanded the burner to turn off, which is a safety concern that prevents it from restarting.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flame detection fault (flame presence >5 s after burner stop)

From this model's manual
Verified against the Vaillant Ecomax Pro 28e installation & service manual, page 26.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler’s safety sensors continue to detect a flame for more than five seconds after the gas supply should have been cut off. The most common reason is that the gas valve hasn't closed fully or the electrode that monitors the flame has become damaged and is sending a false signal. Because this is a major safety concern, the boiler will automatically shut itself down to prevent any risk.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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