High Lockout
F10 on Vaillant ecoMAX Pro 28E

Your boiler has lost signal from the sensor that monitors the temperature of the water returning from your radiators.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Central heating return NTC fault

What causes this fault?

This fault occurs when the boiler's internal computer loses communication with the sensor that measures the temperature of the water coming back from your radiators. The most common reason is that the sensor itself has developed an electrical failure, or the wiring connecting it to the main control board has become loose or damaged.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

F11View →

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