High Lockout
F19 on Vaillant ecoMAX Pro 28E

Your boiler has lost connection with a temperature sensor, meaning it cannot safely monitor the heat of the water going to your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Central heating NTC unplugged

What causes this fault?

This fault occurs when the boiler's internal computer can no longer detect a signal from the temperature sensors located on the main pipes. The most common reason is that the sensor has developed a hardware failure or the electrical wiring connecting it to the main control board has become loose or damaged. Without this connection, the boiler shuts down as a safety precaution because it cannot tell if the water is becoming dangerously hot.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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