High
9C on Viessmann Vitodens 333-F

Your boiler has lost connection with the sensor that monitors the temperature of your hot water cylinder, meaning it cannot heat your water correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Control mode - Cylinder temperature sensor lead break

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 333 F installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board can no longer detect a signal from the probe that monitors your hot water tank. The most common reason is that the internal wiring has become damaged or loose, or the sensor itself has suffered an electrical failure due to age. Because the boiler doesn't know how hot the water is, it stops heating the cylinder as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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All 75 fault codes on the Vitodens 333-F

Seeing a different code? Every code this model can display, in one place.

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