Intergas Xclusive 24 Fault codes & diagnostics

23 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW 2018-present

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21 High 2 Medium

All 23 documented codes

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F000

Your boiler has stopped working because an internal temperature sensor has failed and can no longer monitor the heating water.

High Engineer only £90-160

Parts commonly replaced

  • Flow temperature sensor (S0)
  • Sensor wiring harness

Related codes

F001

Your boiler has shut down because the water inside the heating system has become too hot and cannot circulate properly.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves and internal doors are open to allow water flow.
  2. Ensure your system pressure is between 1.0 and 1.5 bar on the digital display.
  3. Restart the boiler once it has cooled down to see if the error clears.

Parts commonly replaced

  • Circulation Pump
  • Heat Exchanger (cleaning/flushing)
  • Flow/Return Temperature Sensors

Related codes

F002

Your boiler has detected that the water temperature is getting too hot while you are trying to use your taps or shower, causing it to shut down for safety.

High Engineer only £120-280

Parts commonly replaced

  • DHW Temperature Sensor (NTC)
  • Diverter Valve Actuator
  • Main Heat Exchanger (Descaling)

Related codes

F003

Your boiler has detected that the exhaust gases are getting too hot, so it has shut down as a safety precaution to prevent internal damage.

High Engineer only £120-£350

Parts commonly replaced

  • Heat exchanger (de-scaling)
  • Flue gas NTC sensor
  • Burner seal

Related codes

F004

Your boiler is failing to light the gas flame required to provide heating and hot water.

High DIY-safe £120-350

What to check first

  1. Check if other gas appliances, like a cooker, are working to confirm gas supply is active.
  2. If you have a prepayment meter, check that there is enough credit.
  3. Ensure the condensate pipe (the plastic pipe outside) hasn't frozen in cold weather.
  4. Try resetting the boiler by pressing the reset button for a few seconds.

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensing probe
  • Ignition cable

Related codes

F005

Your boiler started to heat up but the flame went out unexpectedly, causing the system to stop working.

High Engineer only £100-£250

Parts commonly replaced

  • Ionisation electrode
  • Gas valve
  • Condensate trap

Related codes

F006

Your boiler thinks it sees a flame even when it hasn't started the burner yet, which is a safety conflict that prevents it from firing up.

High Engineer only £120-280

Parts commonly replaced

  • Ionisation electrode
  • Ignition cable
  • Printed Circuit Board (PCB)

Related codes

F007

Your boiler is failing to detect a flame after it tries to ignite, meaning it will not stay lit to provide heating or hot water.

High DIY-safe £100-280

What to check first

  1. Check if other gas appliances, like a cooker, are working to ensure gas is being supplied to the property.
  2. Ensure your gas meter has credit if you use a pre-payment meter.
  3. Try resetting the boiler by pressing the 'Reset' button on the display panel.

Parts commonly replaced

  • Ionisation electrode
  • Ignition cable
  • Gas valve

Related codes

F008

Your boiler has switched itself off because the fan, which manages air and gas flow, is not spinning at the correct speed to operate safely.

High Engineer only £180-450

Parts commonly replaced

  • Fan assembly
  • Main PCB (Control Board)
  • Wiring harness

Related codes

F009

Your boiler's main internal computer has developed a technical error and can no longer communicate with the burner safely.

High Engineer only £250-£450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

Showing 11–20 of 23
F010

Your boiler has detected a problem with one of its internal temperature sensors, which means it cannot accurately measure heat levels and has stopped working for safety.

High Engineer only £120-190

Parts commonly replaced

  • S0 Flow Temperature Sensor
  • Sensor Wiring Harness
  • Main PCB

Related codes

F011

Your boiler has detected a problem with one of its internal temperature sensors, which means it cannot accurately measure heat levels and has stopped working for safety.

High Engineer only £120-190

Parts commonly replaced

  • S0 Flow Temperature Sensor
  • Sensor Wiring Harness
  • Main PCB

Related codes

F012

Your boiler has detected an issue with a temperature sensor that is preventing it from heating your home or water safely.

High Engineer only £120-190

Parts commonly replaced

  • NTC Temperature Sensor
  • Sensor Wiring Harness

Related codes

f014

Your boiler has detected that a temperature sensor is not correctly attached to the internal pipework, preventing it from monitoring heat levels safely.

High Engineer only £90-180

Parts commonly replaced

  • Flow/Return Temperature Sensor
  • Sensor Spring Clip
  • Wiring Harness

Related codes

f015

Your boiler has detected that a temperature sensor is not properly attached or is incorrectly mounted, preventing the system from heating up safely.

High Engineer only £100-180

Parts commonly replaced

  • Flow temperature sensor (S1)
  • Sensor mounting clip
  • Wiring harness

Related codes

f016

Your boiler has detected an internal communication error or a connection issue with a thermal sensor, causing it to shut down for safety.

High Engineer only £100-240

Parts commonly replaced

  • NTC Temperature Sensor S3
  • Sensor Wiring Harness
  • Main PCB

Related codes

F018

Your boiler is struggling to breathe because the pipes that take exhaust gases away or bring fresh air in are restricted or blocked.

High DIY-safe £100-250

What to check first

  1. Check the external flue terminal on your outside wall for obstructions like bird nests, leaves, or debris.
  2. Ensure there are no items like garden furniture or storage boxes blocking the flue outlet.
  3. Clear any heavy snow or ice buildup from the end of the flue pipe.
  4. Reset the boiler once to see if the fault clears after removing external obstructions.

Parts commonly replaced

  • Flue seals
  • Fan assembly
  • Air pressure switch
  • Flue ducting

Related codes

F019

Your boiler has detected an internal communication error between its main control boards, meaning it cannot operate safely and has shut down.

High Engineer only £180-£450

Parts commonly replaced

  • Burner Management Model (BMM)
  • Main PCB
  • Wiring Harness

Related codes

F027

Your boiler is having trouble reading the outside temperature because the sensor or its wiring has developed an electrical fault.

Medium Engineer only £90-160

Parts commonly replaced

  • Outdoor temperature sensor (NTC)
  • Sensor wiring harness

Related codes

f028

Your boiler's internal computer has become confused after several reset attempts and has locked itself out for safety.

Medium DIY-safe £0-120

What to check first

  1. Turn off the power supply to the boiler at the fused spur switch
  2. Wait for 30 seconds
  3. Turn the power back on and wait for the boiler to complete its startup sequence

Parts commonly replaced

  • None (Power reset usually resolves it)
  • PCB (if fault persists)

Related codes

Showing 21–23 of 23
f029

Your boiler is unable to control the gas supply correctly, which has caused it to shut down for safety.

High Engineer only £200-£350

Parts commonly replaced

  • Gas Valve
  • Ignition Lead
  • Main PCB

Related codes

F030

Your boiler has stopped working because a internal sensor that monitors the temperature of the flue or hot water system has developed a fault.

High Engineer only £120-190

Parts commonly replaced

  • S3 Temperature Sensor
  • Wiring harness connector

Related codes

F031

Your boiler has stopped working because one of its internal heat sensors is reporting a technical error or has failed.

High Engineer only £90-180

Parts commonly replaced

  • Flow temperature sensor (S1)
  • Sensor wiring harness

Related codes