High Lockout
F019 on Intergas Xclusive 24

Your boiler has detected an internal communication error between its main control boards, meaning it cannot operate safely and has shut down.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

BMM fault.

What causes this fault?

This fault occurs when the two internal computers inside your boiler stop talking to each other. It is usually caused by a physical failure of the electronic circuits or a loose connection in the internal wiring, meaning the boiler can no longer verify it is operating safely. Because the system can't confirm vital safety checks, it shuts down completely as a protective measure.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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