High Lockout
F007 on Intergas Xclusive 24

Your boiler is failing to detect a flame after it tries to ignite, meaning it will not stay lit to provide heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No or insufficient ionisation flow.

What causes this fault?

This fault occurs when the boiler's internal sensor fails to detect a steady flame during the start-up sequence, forcing the system to shut down for safety. The most common reasons are a worn-out sensor probe that can no longer 'see' the flame, a faulty ignition cable, or an issue with the gas valve not delivering the correct amount of fuel.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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