High Lockout
F018 on Intergas Xclusive 24

Your boiler is struggling to breathe because the pipes that take exhaust gases away or bring fresh air in are restricted or blocked.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue and/or air supply duct is blocked.

What causes this fault?

This fault occurs when the boiler's internal safety sensors detect that air cannot flow freely into the unit or exhaust gases cannot exit through the flue pipe. The most common reasons are a physical blockage in the external pipework, such as debris or a bird's nest, or a mechanical failure of the fan which is responsible for pushing these gases out.

This fault is more common during the autumn and winter months, as fallen leaves or heavy snow can physically obstruct the external flue terminal.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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