Medium
f028 on Intergas Xclusive 24

Your boiler's internal computer has become confused after several reset attempts and has locked itself out for safety.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Reset error.

From this model's manual
Verified against the Intergas Xclusive installation & service manual, page 64.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's reset button has been pressed too many times in a short configuration or if the internal computer has encountered a glitch during the startup process. It is essentially a software safety lock designed to prevent the boiler from being repeatedly forced to start when a different underlying issue might be present. Usually, a full power cycle is needed to clear the memory and allow the system to try again.

DIY fix possible

Turn off the power supply to the boiler at the fused spur switchWait for 30 secondsTurn the power back on and wait for the boiler to complete its startup sequence

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like f028: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful