High Lockout
20 on Viessmann Vitodens 050-W

Your boiler has detected an electrical fault with a sensor that monitors the water temperature flowing into your heating system, leading it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Controls without flow temperature sensor (low loss header): System flow temperature sensor shorted out

What causes this fault?

This fault occurs when the electrical signal from the temperature sensor is interrupted or fails to send back the correct information. The most common reason is a physical failure of the internal sensor components or damage to the wiring that connects the sensor to the boiler's main control board. If the boiler cannot accurately measure how hot the water is, it shuts down to prevent the system from overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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