High
E5 on Viessmann Vitodens 050-W

Your boiler has stopped working because it cannot confirm that a flame is burning safely, leading to a complete shutdown for your protection.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Burner in fault position. Internal fault. Check the flame monitoring (ionisation electrode and lead).

From this model's manual
Verified against the Viessmann Vitodens 050 W Bpjd installation & service manual, page 52.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control system cannot detect a steady flame after the ignition process has started. The most common reason is that the sensor responsible for 'seeing' the flame is either dirty, worn out, or damaged, causing the boiler to shut down as a safety precaution. In some cases, it can also be caused by an inconsistent gas supply or a failing electronic control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like E5: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful