High Lockout
30 on Viessmann Vitodens 050-W

Your boiler has stopped heating because a internal sensor that monitors water temperature has developed an electrical fault and is preventing the burner from firing.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner blocked. Short circuit - boiler water temperature sensor.

What causes this fault?

This fault occurs when the boiler's internal thermometer, which monitors how hot the water is getting, fails to send a correct electrical signal to the main control board. The most common reason is that the sensor has suffered an internal electrical short circuit or the connecting wires have become damaged or loose. Because the boiler no longer knows the exact temperature of the water inside, it shuts down the burner as a primary safety precaution to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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