High Lockout
51 on Viessmann Vitodens 050-W

Your boiler has stopped working because a sensor that monitors the water temperature has developed an electrical fault.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner blocked. Short circuit - outlet temperature sensor.

What causes this fault?

This fault occurs when the sensor responsible for measuring the hot water leaving the heat exchanger develops an electrical short circuit. The most common reason is internal component failure within the sensor itself or moisture ingress damaging the electrical connections. Because the boiler can no longer safely monitor how hot the water is getting, it shuts down to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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