High
C5 on Viessmann Vitodens 050-W

Your boiler is having trouble communicating with its internal pump, which means it cannot properly move heated water around your system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Control mode, max. pump speed: Communication fault - variable speed internal pump

From this model's manual
Verified against the Viessmann Vitodens 050 W Bpjd installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's main control board loses its digital connection with the internal pump, preventing the system from regulating water flow. The most common reason is a failure in the pump's electronic circuitry or a loose connection in the wiring harness that carries data signals. Without this communication, the boiler cannot safely manage heat distribution and will stop operating to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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