High Lockout
F3 on Viessmann Vitodens 050-W

Your boiler is detecting a flame when there shouldn't be one, so it has shut down for safety purposes to prevent a malfunction.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner in fault position. Flame signal is already present at burner start. Check the ionisation electrode and lead.

What causes this fault?

This fault occurs when the boiler's sensors detect a flame signal before the ignition sequence has even started. The most common reason is a build-up of carbon or moisture on the sensing probe which sends a false electrical signal to the control board, or a faulty internal component that incorrectly thinks the gas is already burning.

This issue is more frequent during periods of high humidity or heavy rain, as moisture ingress can affect the electrical signals on the ignition leads.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful