High
9A 362 on Worcester Bosch Greenstar 12i System

Your boiler's computer is reporting that an incompatible or incorrect internal control part has been installed, preventing it from functioning correctly.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

HCM (Heat Control Module) - Incorrect HCM fitted

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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