High Lockout
E05 on Potterton Powermax HE

Your boiler's fan is not spinning at the correct speed, which means it cannot safely clear exhaust gases and has shut down as a precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow Sensor Fault - Problem with the central heating flow temperature sensor

What causes this fault?

This fault occurs when the boiler's internal computer detects that the fan is either spinning too slowly or not moving at all. The most common reason is a mechanical failure within the fan motor or a communication error on the main circuit board that prevents it from sending power to the fan. Without a functioning fan, the boiler cannot safely expel waste gases, so it shuts down as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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