High Lockout
E11 on Potterton Powermax HE

Your boiler's computer brain has encountered a serious internal error and can no longer control the heating system safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Internal control fault

What causes this fault?

This fault occurs when the boiler's main control board suffers a hardware failure and is no longer able to process signals or manage safety checks. The most common reason is that age and electrical wear have caused the internal components of the circuit board to degrade or short-circuit. Because the brain of the boiler can no longer verify it is operating safely, it shuts down the system entirely as a protective measure.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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