High Lockout
b 24 on Vokera Hydra

Your boiler is confused because the water leaving it is cooler than the water returning, suggesting a flow problem or a faulty sensor reading.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Temperature differential inverted

What causes this fault?

This fault occurs when the boiler detects that the return pipe is becoming hotter than the flow pipe, which is the opposite of how the system should function. The most common reasons are a pump failure causing water to circulate backwards, a blockage in the heat exchanger, or one of the temperature sensors sending incorrect data to the control board.

This issue often surfaces when the heating is first turned on after summer, as internal pump components can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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