Emergency
E 00 on Vokera Hydra

Your boiler is detecting a flame inside the combustion chamber when it should be switched off, which is a safety concern that prevents it from firing.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

False flame

From this model's manual
Verified against the Vokera Hydra installation & service manual, page 28.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal electronics detect a flame in the burner area even though the gas valve should be closed and the system isn't currently heating. It is usually caused by a faulty sensor sending a 'ghost' signal to the control board or a malfunction in the ignition lead that creates electrical interference. In some cases, it can indicate that the main control board is incorrectly interpreting signals and has shut the system down as a vital safety precaution.

This fault can sometimes be more frequent during periods of high humidity or after heavy rain, as moisture ingress can affect the electrical sensitivity of the flame sensing components.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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