High Lockout
E 25 on Vokera Hydra

Your boiler has sensed that the water inside is heating up far too quickly and has shut itself down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Excessive temperature rise

What causes this fault?

This fault occurs because the water inside the boiler is getting too hot too quickly, often because something is blocking the flow or the pump has failed. The most common reasons include a buildup of internal debris like lime scale or sludge, or a mechanical failure that prevents the water from circulating around your radiators.

This fault is frequently seen in autumn when heating systems are switched back on after a long summer break, as pumps can seize up during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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