High
E 38 on Vokera Hydra

Your boiler is struggling to detect the temperature of the water coming into the unit, so it has shut down to prevent any damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Open circuit on inlet sensor

From this model's manual
Verified against the Vokera Hydra installation & service manual, page 28.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal control board loses connection with the sensor that monitors the temperature of the water entering the boiler. The most common cause is a failure within the sensor's internal electrical components or a loose connection in the wiring that prevents the boiler from receiving a signal. Because the boiler no longer knows the temperature of the incoming water, it shuts down as a safety precaution to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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