High Lockout
E 19 on Vokera Hydra

Your boiler has detected that the water returning to it from your radiators is too hot, causing the system to shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return sensor temperature exceeded

What causes this fault?

This fault occurs when the boiler detects that the water coming back from your heating system is at an unsafely high temperature. The most common reasons are a blockage in the pipes, a faulty pump that isn't moving water fast enough, or a sensor that has developed a technical fault and is giving a false reading.

This issue often appears at the start of winter when the heating is turned on for the first time after summer, as internal pump parts can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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