High Lockout
b 65 on Vokera Hydra

Your boiler is failing to start because it cannot detect that the fan is moving fast enough to clear out exhaust gases safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Insufficient fan speed for ignition

What causes this fault?

This fault occurs when the boiler's control system detects that the fan is not reaching the required speed to safely vent exhaust gases. The most common reasons are a build-up of debris within the fan assembly, a failing motor, or a blockage in the small plastic tubes that monitor air pressure. Without the fan spinning at full strength, the boiler will refuse to ignite as a safety precaution.

This fault is slightly more common in autumn and winter, as spiders or debris can block the pressure sensing tubes during periods of high wind or inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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