High
E 32 on Vokera Hydra

Your boiler has detected a faulty electrical signal from the pipe that brings water back into it, which is preventing the system from heating up correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Short circuit on return sensor

From this model's manual
Verified against the Vokera Hydra installation & service manual, page 28.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal sensor responsible for monitoring the temperature of the water coming back into the boiler fails or loses its connection. It is usually caused by the sensor's internal electrical circuit failing over time or moisture affecting the wiring, which prevents the boiler from safely calculating how much heat is needed.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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