High
b 26 on Vokera Hydra

Your boiler is unable to drain the water it produces during normal operation, which is causing it to shut down to prevent internal damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Condensate trap blocked

From this model's manual
Verified against the Vokera Hydra installation & service manual, page 28.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal trap or the external drainage pipe becomes obstructed, preventing the boiler from safely disposing of the wastewater it produces during operation. The most common reason is a buildup of sludge and debris within the trap itself, or an ice blockage in the external pipework following a cold spell.

This fault is significantly more common during winter, as the wastewater in the external discharge pipe can freeze and back up into the boiler.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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