High Lockout
E 16 on Vokera Hydra

Your boiler's electronic control system has detected an internal failure, which is preventing it from operating correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Internal fault (PCB)

What causes this fault?

This fault occurs when the boiler's internal computer chips or electrical circuits suffer a hardware failure, meaning the board can no longer process data or send signals to other parts of the boiler. It is often caused by long-term heat exposure degrading the components or a sudden electrical surge that damages the delicate circuitry. Because the 'brain' of the boiler is damaged, it shuts down as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful