High
118 on Worcester Bosch Greenstar CDi Compact

Your boiler is struggling to communicate with its external controls, like your thermostat or timer, causing the system to stop functioning correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Incompatible BUS device: Set IPM for cylinder to coding 3 or higher.

From this model's manual
Verified against the Worcester Bosch Greenstar Cdi Compact installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like 118: no call-out fees, no surprise bills.

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